Welcome to Rents in Minutes. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or contact us regarding our rental offerings.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website or services:

1.1 Personal Information

When you contact us, request a rental, or make a booking inquiry, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing or delivery address
  • Rental dates and duration
  • Identity verification details, where required for a rental
  • Any other information you voluntarily provide

1.2 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Pages visited and interactions with our website

This information may be used to improve website performance, security, and user experience.

2. How We Use Your Information

Rents in Minutes may use the information collected for the following purposes:

  • To process and manage rental inquiries and bookings.
  • To communicate with customers regarding rental services.
  • To confirm availability, pricing, pickup, and delivery details.
  • To provide customer support.
  • To verify customer information where necessary for rental services.
  • To process payments through applicable payment service providers.
  • To improve our website, products, and services.
  • To prevent fraud, misuse, and unauthorized activities.
  • To comply with applicable legal and regulatory requirements.
  • To send promotional or marketing communications where permitted and, where required, with your consent.

We will use personal information for specified and legitimate purposes and seek to limit collection to information reasonably necessary for those purposes.

3. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information with the following parties when necessary:

  • Service providers: Payment processors, website hosting providers, technical service providers, and other vendors supporting our business.
  • Rental partners: Where applicable, with vehicle owners, furniture suppliers, electronics suppliers, or other rental partners involved in fulfilling your request.
  • Legal authorities: When required by applicable law, legal process, or a lawful government request.
  • Business transactions: Where necessary in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

We expect service providers and partners handling personal information on our behalf to maintain appropriate safeguards and use information only for authorized purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and support website functionality.

Cookies may help us:

  • Remember user preferences.
  • Improve website performance.
  • Understand how visitors use our website.
  • Support analytics and marketing activities, where applicable.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

If third-party analytics or advertising services are used on our website, their own privacy policies may also apply.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We cannot guarantee absolute security of your personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The retention period may vary depending on the type of information and the purpose for which it is used.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it, subject to applicable legal requirements and legitimate business needs.

7. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including:

  • Requesting information about the personal data we process.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of personal information where legally applicable.
  • Withdrawing consent where processing is based on consent.
  • Raising concerns or complaints about how your personal information is handled.

To exercise your rights or submit a privacy-related request, you may contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party services you visit or use.

9. Children’s Privacy

Our services are not intentionally directed at children in circumstances where applicable law requires parental consent or additional safeguards.

We do not knowingly collect children’s personal information in violation of applicable law. If you believe that a child has provided personal information in a manner that violates applicable requirements, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

Rents in Minutes may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updates will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

DPDP ACT COMPLIANT

In RentInMinutes Technologies Private Limited our team is committed to safeguarding the personal information of every individual who use our platform, application and rental services.  This Privacy Policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Rules and outlines the types of Personal Data that we collect, our reasons for collecting Personal Data, how we use and protect Personal Data, and our rights as a Data Principal.

1. Personal Data may be collected in the following categories:

We only collect personal information that is reasonably required to on-board you, verify your identity, provide you with the rental assets and complete our statutory requirements. This includes:

  • Identity & Profile Data: Full Name, Primary Mobile, email address, Date of Birth, Identity Proofs that are obtained from the DigiLocker like Aadhaar XML, PAN, Driving License, Student ID card (where applicable).
  • Financial & Mandate Data: Bank account number, IFSC code, UPI Virtual Payment Address (VPA), tokenized subscription mandates for Card and/or UPI payments. No credit card information is kept directly on our servers – all of it is handled by the payment aggregators who are licensed by RBI.
  • Delivery & Geographic Data: Physical address (GPS) of your residence or office, your full delivery address, and, if applicable, your landlord and/or PG contact information needed to access your delivery.
  • Technical & Telemetry Data: Device identifiers, IP address, operating system information and telemetry gathered from smart IoT-enabled rental assets. This telemetry data is only used for geo-fencing, diagnostics and asset recovery.

2. Legal basis and legal aims of data processing:

We handle your personal information only when you give us clear and informed consent, or if it is required for a legitimate operational or legal need, in compliance with the requirements of the DPDP Act. In particular, we use your data for the following purpose:

a) Instant Underwriting: To enable us to rent with minimum security deposits, with the ability to validate your identity and institutional enrollment at the time of renting.

b) Contractual Execution: To collect monthly rental charges, send our reverse logistics fleet to pick up and replace rentals, and to perform warranty replacements as per the rental agreement.

c) Statutory Compliance: To ensure accurate tax documentation, create GST electronic e-way bills, and comply with legal demands from court or law enforcement officials.

3. Data Sharing & Third-Party Disclosure:

We don’t sell, rent or share your personal information with any third party. We make sure to disclose personal data exclusively to:

  • Licensed Payment Gateways & Banking Partners for enabling automated monthly e-mandates and rental payments such as Razor Pay, Cashfree, NPCI etc.
  • Verification Partners & Identity Gateways working in the DigiLocker and UIDAI ecosystem for identity verification.

Access for Logistics & Field Technicians as the access is strictly limited to your name, delivery address and contact number for fulfilment purposes.

4. To provide data storage, home residency and security controls:

 To offer Data Storage, home residency and security controls.

  • Data Localization: Storage of all personal and transactional data of Indian citizens are hosted only in the cloud servers situated within India (AWS Asia Pacific regions) as per Data Localization expectations within the territory of India.
  • Security Safeguards: We make sure to implement 256-bit AES encryption at rest, TLS encryption in transit and strict multi factor authentication and role-based access control (RBAC) limits and regular vulnerability assessments that are performed to uncover and fix security threats.  

5. Your Rights (Rights of the Data Principal):

You have the following rights in relation to your personal data, as a Data Principal subject to the DPDP Act:

  • Right of Access & Summary: You can ask for a straightforward explanation of the personal information we keep on you and what other parties you have shared it with.
  • Right to Correction & Erasure: You can have your data corrected if it is wrong, or have it erased if it is outdated or no longer necessary to run your ongoing rental or is relevant to taxation.
  • Right to Grievance Redressal: There is a frictionless grievance redressal mechanism available and designated Grievance Officer can be approached.
  • Right to Nominate: In accordance to any event of incapacity user has the right to nominate any individual to exercise data rights.

6. Data Retention Policy:

Identity verification data will be kept for the term of rental subscription and for an additional 180 days after the final return of the rented asset and settlement of your security deposit. Records relating to transaction and invoices are kept in accordance with the requirements of the Companies Act and Goods and Services Tax (GST) Act.  

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable requirements.